Dashboard not loading ~10 minutes

Incident Report for Edlink

Resolved

Issue:
- We updated our Kubernetes HTTP route configuration at approximately 4:16pm CT.
- This route configuration was slightly out of date and contained an invalid "catchall" route that used to route traffic to the Edlink Dashboard.
- The issue was identified and fixed at approximately 4:26pm CT.

Impact:
- This issue only affected the Edlink Dashboard, not our API, SSO, Widgets, Upload, Data Pipeline or other related services.
- It was likely not noticed by many users as it would only have impacted people who were attempting to load the dashboard in a new tab or window.
- If you already had a dashboard page open, it would have continued to work uninterrupted (as our API was unaffected).
Posted Mar 05, 2025 - 22:16 UTC