Identified - We have a deployed an update to our roster sync code to try to workaround this ongoing issue. This should help roster data begin to flow again. This change does not impact the assignments, grades, and coursework APIs, so you may still experience random, intermittent 403 errors from Schoology.
Dec 11, 2025 - 21:14 UTC
Dec 11, 2025 - 21:14 UTC
Investigating - We are currently investigating reports of an unusual number of School API errors. This may affect any Schoology integrations, including ones where you are only accessing class roster data via Edlink. We are receiving random (intermittent) 403 errors from AWS Cloudfront (Schoology's CDN provider). These errors do not actually correlate to permissions issues in Schoology as they appear to be random and will succeed after several retries or a significant time delay.
Our system, by default, replays external requests up to 5 times, but they are in relatively short succession so this retry logic does not provide a workaround in this situation.
Roster data is all still available (the Edlink API itself still returns data as usual), but Edlink may not receive subsequent roster updates from Schoology during this time.
We are attempting to work with Schoology to help them determine the root cause.
Dec 09, 2025 - 17:41 UTC
Our system, by default, replays external requests up to 5 times, but they are in relatively short succession so this retry logic does not provide a workaround in this situation.
Roster data is all still available (the Edlink API itself still returns data as usual), but Edlink may not receive subsequent roster updates from Schoology during this time.
We are attempting to work with Schoology to help them determine the root cause.
Dec 09, 2025 - 17:41 UTC
Edlink Core Systems
Operational
Edlink API
Operational
Edlink Dashboard
Operational
Data Sources
Degraded Performance
Canvas
Operational
Schoology
Degraded Performance
Blackboard
Operational
Brightspace
Operational
Classlink
Operational
Clever
Operational
Google Classroom
Operational
Microsoft Teams
Operational
SFTP
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Google Cloud Platform Google Cloud Storage
Operational
Google Cloud Platform Google Cloud SQL
Operational
Google Cloud Platform Cloud Key Management Service
Operational
GitHub Actions
Operational
GitHub Actions
Operational
GitHub Copilot
Operational
GitHub Pull Requests
Operational
GitHub Pages
Operational
GitHub Issues
Operational
GitHub Git Operations
Operational
ClassLink Partner Portal
Operational
ClassLink Roster Server
Operational
Clever Apps Dashboard
Operational
Clever Data API
Operational
Clever Events API
Operational
Clever Single Sign-On
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.